Custom and Non-Returnable Products
Certain products in your quote <HNCV QUOTE NUMBER> have been identified as Custom or Non-Returnable items. These items are subject to Harvey Norman Commercial Victoria’s Custom and Non-Returnable Goods Policy.
By accepting the Custom and Non-Returnable Products Order Form, you agree to the following Terms & Conditions, in addition to our standard Quotation Terms & Conditions which can be found here.
You have provided all relevant product details and agree to accept delivery as specified.
The purchaser assumes full responsibility for product specifications, including dimensions, performance, colours, and suitability for purpose.
A separate “Custom Order Form” may be required for certain items.
All goods listed on this quote are non-returnable and cannot be cancelled once ordered.
A deposit may be required prior to ordering, which your account manager will confirm if applicable.
The customer agrees to full payment for custom or non-returnable products, regardless of delivery acceptance.
Lead times provided for custom items are estimates based on the vendor’s information to HNCV and may be subject to change.
Requested changes to custom orders may not be feasible after confirmation, or may incur additional costs, delays, or refusal based on manufacturer guidelines.